Shipping & Returns Policy

🚚 Shipping Policy

We aim to deliver your Splash Away order as quickly and smoothly as possible.

• Delivery time: 2 working days within Egypt
• Delivery areas: All governorates across Egypt
• Orders are processed after confirmation
• You will be contacted before delivery to confirm availability

Please ensure your contact details and address are accurate to avoid delays.

🔄 Exchange & Return Policy

Your comfort and satisfaction matter to us.

• Exchanges or returns are accepted within 14 days of delivery
• Products must be unused, unwashed, and in original condition
• Original packaging must be intact
• Proof of purchase is required

To request an exchange or return, please contact us through Instagram or our customer service channels.

🚫 Non-Returnable Items

For hygiene and safety reasons, returns or exchanges are not accepted if:

• The product has been used or washed
• The product is damaged due to misuse
• The original packaging is missing

💳 Refunds

Once the returned item is received and inspected, we will notify you regarding approval.
Refunds (if applicable) will be processed according to the original payment method.

📩 Contact Us

For any questions regarding shipping, exchanges, or returns, feel free to contact us.